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【摘 要】
如果Mozilla Firefox崩溃了，您就会看到Talkback程序出来，请求您发出您所知的关于崩溃的信息。mozilla.org
的 Asa Dotzler写过一个非常好的关于Talkback的解释：
Talkback is a client application and server (plus server infrastructure
and development/administration people) contributed to mozilla.org
by Netscape. mozilla.org, many years ago, agreed to make an exception
and include this product with our binary nightly and milestone
distributions even though it's not open source because it provides
huge value in debugging and isolating stability issues. Talkback
has been used to identify and debug thousands of major crash bugs
in Mozilla over the years and we're very happy to be able to include
it in the Mozilla Firefox testing builds.
How it works: A Talkback binary is packaged up with the Mozilla
Firefox browser binary. When the browser crashes, the Talkback
application is triggered and it offers the user the option to
participate. If a user says no then nothing happens. If a user
agrees to help the Mozilla effort by submitting crash data then
she is prompted with optional fields for including her email address,
the URL that triggered the crash and a comment. That user-entered
data along with a stacktrace of the crash is sent to a Talkback
server at Netscape which is accessible to many of the Mozilla
developers. In aggregate, all of the crash data can very quickly
point out specific problems being encountered by large groups
of users. A small team of engineers pour through these aggregate
reports and turn them into bugzilla bugs with good debug information
which leads to quick fixing of the most high-profile stability
problems. To see some of these bugs, query bugzilla for the keywords
topcrash and topcrash+
What's coming: Netscape Talkback engineers are working on improvements
to the client UI as well as providing a mechanism to make more
of the data publically available. The goal is that users will
be able to search for their own crash reports as well as see more
of the aggregate data.
What else: Talkback is not spyware, adware or anything of the
like. Users are clearly prompted and asked to submit the report.
User data unrelated to the Mozilla crash isn't at all useful to
us. We only care about making Mozilla more stable. If you don't
want to help Mozilla and Mozilla Firefox become more stable by
submitting your crash reports then don't. No data is being sent
without your explicit consent. I'd encourage anyone that wants
to see this browser improve to submit those reports. They are
very, very helpful. But, like I said, if you don't want to, then
don't. Just remember that we can't fix the bugs we can't identify.
If you're happy seeing the same crash over and over then don't
worry about sending in that report.
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